Navigating the Discontinuation of Wise's eWallet Service in Indonesia

May 18, 2024

Change is inevitable, and in the realm of financial services, it often comes with both challenges and opportunities. Recently Wise announced the discontinuation of its eWallet service in Indonesia, leaving customers wondering about the implications for their financial transactions. As a trusted source of information and guidance, Smart Advisory Solutions (SAS) aims to shed light on what this development means for Wise customers in Indonesia. 

What Is Happening? 

Wise, formerly known as TransferWise, has decided to discontinue its eWallet service in Indonesia, effective on the 23rd of May 2024. This decision comes as part of Wise's strategic evolution, focusing on refining its service offerings to better align with its core business objectives. 

What Does This Mean for Customers? 

1. Transition to Alternative Services: 

With the discontinuation of Wise's eWallet service, personal and business users will no longer be able to use or hold Indonesian Rupiah (IDR) balances or make transactions in IDR with Wise debit cards starting the 23rd of May 2024. This may involve migrating to other eWallet providers or leveraging traditional banking services to meet their payment needs. 

2. Impact on Cross-Border Transactions: 

For customers who rely on Wise for international money transfers, i.e. remittance, their transfers will still be possible using Wise. Meaning, customers can still make transfers into and out of Indonesia using your Wise account. It's essential for customers to stay informed about any changes in service offerings and explore alternative platforms to facilitate cross-border transactions efficiently. 

3. Consideration of Regulatory Compliance: 

Effective immediately, Wise users in Indonesia will no longer be able to set up a Wise Business Account, however customers with a previously established Business Account will still be able to use the remittance feature. As Wise transitions away from its eWallet service in Indonesia, customers should consider the regulatory implications of their chosen alternative payment methods. Ensuring compliance with local regulations is crucial to avoid any disruptions or legal issues related to financial transactions. 

How SAS Can Help: 

At SAS, we understand the importance of adapting to changes in the financial landscape and navigating regulatory complexities effectively. Here's how we can assist Wise customers in Indonesia during this transition: 

1. Alternative Solutions: 

Our team can provide guidance on exploring alternative eWallet providers or traditional banking services that align with your financial needs and preferences. We can help you assess the features, fees, and regulatory compliance of various options to make informed decisions. 

2. Regulatory Compliance: 

Navigating regulatory requirements is paramount in the financial services industry. SAS can offer expertise in understanding and complying with local regulations, ensuring that your chosen payment methods adhere to applicable laws and regulations in Indonesia. 

3. Financial Advisory: 

Beyond transactional support, SAS offers strategic financial advisory services to help you optimize your financial strategies and achieve your long-term objectives. Whether you're navigating changes in payment methods or exploring investment opportunities, our experienced advisors can provide tailored solutions to meet your specific needs. 


The discontinuation of Wise's eWallet service in Indonesia marks a significant change in the financial landscape, requiring customers to adapt and explore alternative solutions for their payment needs. SAS is here to support Wise customers in Indonesia through this transition, offering guidance on alternative services, regulatory compliance, and financial strategy. Contact us today via email or WhatsApp +62 821-9495-6032 to learn more about how we can help you navigate this change and achieve your financial goals effectively. 

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